HOW MANAGERS CONNECT WITH THEIR TEAMS
Instead of talking about empathy, SHOW empathy:
- use eye contact.
- use open body language.
- use the appropriate vocal tones.
- say words that resonate with their personality and behaviour style.
- Tell them your understanding of what they’ve just told you.
- Tie it to an emotion to confirm what they’re feeling –
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- If you’re correct, they will feel heard.
- If you’re wrong, ask them what they’re feeling, and keep talking together until you distill it down to the word that best describes their feelings.
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Just doing these two things help your employees feel you care, you understand, and you respect them.
There are more tips and techniques you can use. And that’s what we go into in our coaching and training sessions.
Take a look around the site HERE and HERE.
If you want to talk to me about what programs might suit your particular needs, let’s talk.
See you soon,
